Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not using PoE)
- Screwdriver (for wall mount)
- Network switch with PoE support
- Computer for configuration
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with adequate ventilation and accessibility.
- Installation Guide
- Specifications
- Key Features
- Troubleshooting
- Manual Downloads
Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not using PoE)
- Screwdriver (for wall mount)
- Network switch with PoE support
- Computer for configuration
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with adequate ventilation and accessibility.
- Connect Network Cable: Connect Ethernet cable from network switch to the phone's network port.
- Power Connection: Connect power adapter or ensure PoE is enabled on network switch.
- Connect Handset: Connect telephone handset to the designated port on the phone.
- Network Configuration: Configure IP settings through phone's web interface or DHCP server.
- Phone Registration: Register phone with your VoIP server or PBX system.
- Test Functionality: Test calling, receiving, and all phone features for proper operation.
Specifications
| Model Series | CP-8800 Series |
| Type | IP Business Phone |
| Color | Black / Graphite |
| Display | 5-inch color LCD touchscreen |
| Network Ports | 2 x Gigabit Ethernet (1 PoE) |
| Audio Codecs | G.711, G.722, G.729, iLBC |
| Power Requirements | PoE (802.3af) or 48V DC adapter |
| Protocol Support | SIP, SCCP, H.323 |
| Dimensions (HxWxD) | 22.5 x 25.5 x 15.8 cm |
| Weight | 1.8 kg |
| Operating Temperature | 0°C to 40°C |
| Humidity Range | 10% to 90% non-condensing |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional Smart Net support available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Cisco Technical Support at 1-800-553-2447 or visit Cisco.com
Key Features
HD Voice Quality
Wideband audio support with noise cancellation technology provides crystal clear voice quality for professional communications.
Touch Screen Interface
5-inch color touchscreen with intuitive interface for easy navigation, contact management, and feature access.
PoE Support
Power over Ethernet capability simplifies installation by delivering both power and data through a single cable.
Bluetooth Connectivity
Integrated Bluetooth for wireless headset connectivity and mobile device integration.
Unified Communications
Seamless integration with Cisco Unified Communications Manager and third-party SIP platforms.
Security Features
Built-in security with encrypted signaling (TLS) and media (SRTP) for secure communications.
Call Management Features
Call Forwarding
Forward calls to other extensions, mobile phones, or voicemail based on conditions
Conference Calling
Host multi-party conference calls with up to 6 participants
Call Recording
One-touch call recording for compliance and training purposes
Speed Dial
Programmable speed dial buttons for quick access to frequent contacts
Do Not Disturb
Temporarily silence incoming calls while maintaining call logs
Call History
Detailed call logs with timestamps and duration for all calls
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty PoE, adapter problem | Check power source, test with different adapter, verify PoE switch |
| No dial tone | Network issue, registration failure, configuration error | Check network connection, verify registration status, review configuration |
| Poor audio quality | Network congestion, codec mismatch, hardware issue | Check network QoS settings, verify codec configuration, test with headset |
| Screen not responding | Touchscreen calibration, software issue, hardware failure | Restart phone, perform factory reset, contact support |
| Cannot make external calls | Dial plan issue, trunk configuration, service provider problem | Verify dial plan, check trunk configuration, contact service provider |
| Bluetooth not connecting | Bluetooth disabled, pairing issue, compatibility problem | Enable Bluetooth, re-pair device, check device compatibility |
Error Codes
- CM Down: Connection Manager unavailable - Check network and server connectivity
- DNS Failed: DNS resolution issue - Verify DNS settings
- TFTP Error: Configuration download failed - Check TFTP server accessibility
- Registration Failed: Cannot register with server - Verify credentials and server status
- DHCP Timeout: IP address not obtained - Check DHCP server and network
- Provisioning Error: Configuration issue - Review provisioning settings
Manual Downloads
Current Model Manuals
CP-8841
Basic IP Phone with 2 lines
CP-8851
Mid-range IP Phone with 6 lines
CP-8861
Advanced IP Phone with 10 lines
CP-8865
Conference Phone with full duplex
Popular Previous Models
CP-7945G
Classic IP Phone with display
CP-7965G
Feature-rich IP Phone
CP-7975G
Color display IP Phone
CP-8945
Wideband audio IP Phone