ip phone 7960 manual

The Cisco IP Phone 7960 is a full-featured VoIP telephone supporting the SIP and SCCP protocols, designed for enterprise environments. It features a high-resolution pixel-based display, multiple line appearances, speakerphone, headset support, and extensive programmability. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution LCD display, Handset, Speakerphone, Headset port, Ethernet ports (SW, PC), Programmable buttons, Volume control, Navigation pad.

Feature	Description
Display	High-resolution pixel-based LCD with backlight
Line/Feature Buttons	Up to 6 programmable line or feature keys
Speakerphone	Full-duplex hands-free communication
Headset Port	2.5mm or RJ-9 connector for headset use
Ethernet Ports	10/100 Mbps SWITCH and PC ports for network connectivity
Protocol Support	SIP (Session Initiation Protocol) and SCCP (Skinny Client Control Protocol)
Navigation Pad	4-way navigation for menu access and scrolling
Volume Control	Roller control for handset, speaker, and ringer volume
Mute	Mutes the microphone during a call
Power	Powered via Ethernet (PoE) or external power adapter

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

1. Connect to Network: Plug Ethernet cable from switch into the SW port on the phone.
2. Connect PC (Optional): Use second Ethernet cable from PC port to computer.
3. Connect Handset: Plug handset cord into the handset jack.
4. Power the Phone: Use Power over Ethernet (PoE) or connect the external power adapter.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; it will boot and attempt to register with the call server.

1. Network Configuration: Phone may obtain IP via DHCP. Check IP address in Network Settings menu.
2. Server Registration: Enter SIP proxy or Call Manager server address if not auto-provisioned.
3. Set Language: In User Preferences menu, select language (default ENGLISH).
4. Configure Line Buttons: Assign directory numbers (DNs) to line buttons via administration interface.

CAUTION! Do not unplug during firmware upgrade. Ensure proper ventilation.

Specifications

• Display: High-resolution pixel-based LCD.
• Protocols: SIP, SCCP.
• Audio: Wideband audio support (G.711, G.729).
• Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
• Ports: Two 10/100BASE-T Ethernet (SW, PC), headset, handset.
• Buttons: 6 programmable line/feature buttons, softkeys, navigation pad.
• Power Source: 48V DC via PoE or external power adapter.
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the NAVIGATION pad and softkeys. Front Panel: Handset, Speakerphone, Mute, Volume roller, Headset button.

Softkeys: Context-sensitive buttons below display for call functions (Hold, Transfer, etc.).

Settings Menu: Network Configuration (IP, subnet, gateway), User Preferences (ring tone, contrast, language), Phone Status (model, firmware). Call Features: Call Hold, Call Transfer, Conference, Redial, Call Forward. Audio Settings: Adjust handset, speaker, and ringer volume.

Connecting Devices

Network: SW port to network switch. PC: PC port to computer. Headset: 2.5mm or RJ-9 plug to headset jack.

1. Turn off devices before connecting cables.
2. Match cables to correct ports (Ethernet to SW/PC, handset to handset jack).
3. Verify link lights on Ethernet ports after connection.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Advanced Features

Supports advanced call handling and customization.

1. Call Hold: Press Hold softkey during active call.
2. Call Transfer: Press Transfer, enter target number, press Transfer again.
3. Conference: During a call, press Conference, dial second party, press Conference again.
4. Call Forward: Access via Call Forward menu or softkey; set to always or on busy.
5. Redial: Press Redial or the last dialed softkey.
6. Messages: Access voicemail via Messages button or softkey.
7. Directory: Store and access personal and corporate directory entries.
8. Settings Lock: Lock phone settings with a password to prevent unauthorized changes.

WARNING! Do not use unauthorized third-party accessories. Follow local telecom regulations.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Audio Adjustments: Independent volume control for ringer, handset, speaker. Headset Mode: Allows hands-free operation. High-Contrast Display: Adjustable screen contrast for better visibility.

Care & Cleaning

Unplug power before cleaning. Use a soft, dry cloth to clean the housing and display. Do not use liquids, aerosols, or abrasive cleaners.

CAUTION! Avoid getting moisture into openings. Keep away from direct heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. For support, visit www.cisco.com or contact Cisco Technical Assistance Center. Copyright © Cisco Systems, Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone does not power on	Power/PoE issue	Check PoE switch or power adapter connection; verify cable.
No dial tone	Network/registration	Check Ethernet link lights; verify IP configuration and server registration.
Cannot hear caller	Volume/mute	Adjust volume roller; check Mute status; verify handset/headset connection.
Display is blank	Power/contrast	Check power; adjust display contrast in settings menu.
Call features not working	Configuration	Verify feature configuration on call server; reset phone if needed.

Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, press and hold # while plugging in power.

Service: Contact Cisco TAC or authorized service provider.