The Cisco IP Phone 7911 is a single-line, entry-level IP phone designed for basic voice communication in business environments. It features a simple keypad, a pixel-based display, support for Power over Ethernet (PoE), and integration with Cisco Unified Communications Manager. Below are key sections covering safety, features, installation, configuration, operation, and troubleshooting.
Key components: Handset, Base unit, Keypad, Display, Ethernet ports, Power adapter (if not using PoE).
| Feature | Description |
|---|---|
| Handset | Standard telephone handset with receiver |
| Keypad | 12-button dial pad for numeric input |
| Display | Pixel-based screen for call information and status |
| Ethernet Ports | Two 10/100 Mbps ports (network and PC pass-through) |
| Power over Ethernet (PoE) | IEEE 802.3af compliant for power via network cable |
| Speakerphone | Built-in for hands-free communication |
| Volume Control | Buttons for adjusting handset, speaker, and ringer volume |
| Headset Port | 2.5mm jack for optional headset connection |
| Message Waiting Indicator | LED for visual voicemail notification |
| Hold Button | Places active call on hold |
Unpack and inspect contents. Place on stable surface near network outlet.
WARNING! Use only approved power sources. Ensure cables are securely connected to avoid damage.
Power on phone; it will boot and attempt to register with Cisco Unified Communications Manager.
CAUTION! Do not disconnect during boot process. Ensure network configuration is correct.
Access settings via phone buttons or web interface. Front Panel: Handset, keypad, volume buttons, speakerphone, hold, settings.
Key Functions: Dial numbers, answer/end calls, adjust volume, mute, hold, transfer, conference (if configured).
Settings Menu: Network configuration (IP address, DHCP), time/date, ring tone selection, display contrast, language. Web Interface (if enabled): Advanced settings, firmware upgrade, status monitoring.
Network: RJ-45 to switch. PC: Pass-through to computer.
Tip: Use Category 5e or higher cables for reliable connectivity.
Supports making, receiving, and managing calls.
WARNING! Do not expose to liquids. Use only approved accessories.
Volume Boost: Increase handset/speaker volume in settings. Ringer Selection: Choose from multiple tones. Visual Alerts: Message waiting LED for missed calls/voicemail.
Unplug from power before cleaning. Use dry, soft cloth; avoid liquids or abrasive cleaners.
CAUTION! Do not spray directly; keep away from heat sources and moisture.
FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Cisco Systems, Inc.; trademarks owned by Cisco. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Phone not powering on | Power source/cable | Check PoE switch or power adapter; ensure cable is connected securely. |
| No dial tone | Network/registration | Verify network connection; check display for "Registered" status; restart phone. |
| Poor audio quality | Network congestion/cables | Check network bandwidth; replace handset/headset cable; adjust volume. |
| Display blank or dim | Power/settings | Ensure power is on; adjust display contrast in settings menu. |
| Cannot make/receive calls | Configuration | Verify phone is registered with call manager; check extension assignment. |
Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, consult administrator.
Service: Contact Cisco Technical Assistance Center; www.cisco.com